Reference

Legal terms for your kribo88 account

kribo88 Legal sets out how account access, wallet records, privacy choices and policy requests work before you enter the lobby.

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kribo88 Legal terms for your kribo88 account
POLICY CONTACT ROUTES

Get help with Legal questions

A clear contact path matters when a policy question affects your account or wallet record. We ask you to contact us from the account route connected to your verified phone number whenever possible, so we can match the request without asking you to repeat private details in open messages. Include the relevant clause, payment reference or account step, and we will direct the matter to the appropriate policy response.

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Account access

If phone verification leaves you unable to reach the account, use the account help route and state the device path you followed. We can check whether the issue relates to a Legal condition, a local-law restriction or a missing account step.

Wallet records

For a DANA, OVO, GoPay or QRIS question, keep the receipt reference and date ready. Our support route can connect the payment record with the relevant Legal request without asking you to send a wallet password or security code.

Policy requests

When you want a clause explained, corrected or reconsidered, name the section and describe the outcome you are seeking. We use the contact path shown on this page to keep policy requests separate from ordinary lobby questions.

HOW WE HANDLE RECORDS

Your privacy and account safeguards

Legal handling is more useful when you can see what happens to account records in practice. We connect requests to the account step that created them, separate payment references from secret credentials…

Account data

We use the account details needed to identify your request and check the phone verification stage. If your name or contact detail is incorrect, tell us which field needs correction and include the account reference rather than sending a password.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may appear in a policy request. Send only the receipt number, date and amount context needed to locate the record; never include a wallet PIN or one-time code.

Cookies

Cookies may help retain a session choice or remember how you reached the Legal page. You can clear browser data from your device settings, although doing so may require another phone verification step when you return.

Account security

Keep your phone, account password and verification codes private. We do not need a wallet password to explain a Legal clause, and a request that asks you to disclose one should not be treated as a valid policy step.

Retention questions

If you want to know how long a particular account or payment record is kept, identify the record category and the account step involved. We can explain the applicable retention treatment through the Legal contact route.

Change requests

To request correction, access or removal of eligible account details, describe the exact data and the reason for the request. We may need to verify account control first, because access depends on local law and account security checks.

Answers before you open an account

These Legal answers cover the questions we expect before an Indonesian account is opened or used. They explain the relationship between policy wording, phone verification, payment records, privacy requests and local access conditions. If your situation does not fit one of these answers, use the policy contact route with the relevant account step and receipt details.

Legal covers account conditions, phone verification, privacy handling, cookies, payment records, policy changes and contact requests. It also explains that access depends on local law, so an account or lobby route may not be available in every Indonesian location or circumstance.

Yes. Legal applies to records connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account activity. Keep a receipt reference when asking about a record, but do not send wallet passwords, PINs or one-time codes.

Phone verification connects an account request to the person controlling the account and helps us handle access or correction requests safely. Complete that step before asking us to change account details; where local law permits, additional checks may still apply.

You can contact us through the policy route and identify the account data you want to access or correct. We may verify account control first, then explain the available response under Legal, including any local-law condition affecting the request.

Use your mobile browser settings to clear or manage cookies, then return to the Legal page if you need the policy wording again. Clearing cookies can remove a saved session and may require phone verification when you access the account.

Name the Legal section, describe the account step involved and include a payment receipt reference when relevant. Send only the details needed to locate the matter. Never include your password, DANA PIN, OVO code, GoPay code or QRIS security credential.

Ask through the policy contact route shown on this page and state your location and account stage. Our wording is that access depends on local law or is available where local law permits; we will not describe a restricted route as available.

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